What type of information is gathered and how is it used?
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes but is not limited to internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Coast Grocery, LLC will not use this collected information to market directly to that person.
For customer service purposes, additional contact information will be required to place orders at coastgrocery.com. Personal contact information such as your name, address, and telephone numbers are used solely to verify ownership of your credit card (if necessary) and accurate delivery of your order. By registering on Coastgrocery.com you authorize representatives of Coast Grocery, LLC to contact you concerning any matters relating to your order.
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate. At such times, we may collect personal information relevant to the situation, such as your name, delivery address, phone number, email address, and information relating to a service issue.
If you also elect to include your e-mail address, Coast Grocery, LLC may periodically send you e-mail updates about the site as well as products and services. To ensure effective electronic communication, we will often request a confirmation when you open e-mail from Coastgrocery.com if your computer supports such capabilities. All electronic communication will be archived to assist with future customer service issues.
Will we disclose your personal information?
We will only release account and other personal information to a third party when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Coast Grocery, LLC, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
How does Coast Grocery, LLC safeguard your personal information?
Coast Grocery, LLC takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Coastgrocery.com uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from coastgrocery.com, you must use an SSL-enabled browser such as Firefox, Mozilla, Safari, Netscape Navigator, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We only use the credit card or payment information we acquire from you to fulfill your order. All information is stored in a secure database in the United States and access is limited to authorized persons.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are finished using a shared computer. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser such as Firefox.
What about "cookies"?
"Cookies" are small bits of text that are either used for the duration of a session ("session cookies"), or saved on a user's hard drive in order to identify that user, or information about that user, the next time the user logs on to a Web site ("persistent cookies"). This Web site does not use persistent cookies or any other persistent tracking technology. Our web site uses session cookies to provide streamlined navigation and delivery area information. These session cookies are deleted from the our server after your session ends and information from them is not collected or saved. To ensure these session cookies are removed from your browser after your session ends, close your browser window.
What information can I access?
Coastgrocery.com gives you access to a broad range of information about your account and your interactions with coastgrocery.com for the limited purpose of viewing and, in certain cases, updating that information. Examples of information you can access easily at coastgrocery.com include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and delivery addresses); payment settings (including credit card); e-mail notification settings (including availability alerts, delivery schedules, and newsletters).
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If you have any questions about this, or any of our policies, please contact our webmaster.